Co-Managed IT
Find Your “Just Right” Fit with Co-Managed IT
Co-managed IT gives you the perfect balance. You can keep your internal IT team in place while leveraging the power and security of a trusted Managed Service Provider (MSP) like Brightside. It’s not about replacing your team—it’s about empowering them.
- If your help desk is rock-solid, but strategic projects keep slipping through the cracks, Brightside can take the lead on initiatives that move your business forward.
- Or, if your team thrives on big-picture planning and implementation but struggles to keep up with daily support tickets, we’ll handle the frontline so they can stay focused.
No matter where the gaps are, Brightside fills them with affordable and collaborative precision.
How to Structure Co-Managed IT Services:
Build around your strengths.
Co-managed IT flexes to support the work your internal team already does well. We start by identifying where they excel and where pressure points exist, then shape our role to complement—not duplicate—their effort.
Let your team run what they’re best at.
If your in-house staff handles frontline support confidently, we can focus on infrastructure, security, and strategic projects. If they shine at long-range planning but get buried in daily tickets, we’ll take the service desk so they can stay focused.
Fill the gaps that slow you down.
Whether it’s cloud management, backup oversight, network support, or cybersecurity, we step in where help is needed most. This keeps projects moving, improves response times, and prevents burnout.
Define roles clearly.
We outline who owns what from the start, documenting responsibilities and escalation paths so nothing falls between the cracks. Your team stays in control, and we’re there to reinforce the frontline, back-end, or both.
Adapt as your needs change.
As your business evolves, responsibilities can shift. You don’t need to rebuild the entire agreement—your co-managed plan adjusts as team capacity, priorities, or technology direction changes.
Empower your people.
We’re not here to replace your IT staff. We’re here to support them, give them breathing room, and provide expertise on demand. The result is a stronger, more capable team without adding headcount.
Our Areas of Expertise
Information Technology
The best IT is the kind you barely notice. Our team keeps your systems running clean and consistent so your people can work without slowdown, printer tantrums or recurring help-desk loops. We scale your technology as you grow, maintain the essentials behind the scenes and keep your operations steady day after day.
Cybersecurity
Cybersecurity isn’t just another checkbox. With continuous monitoring, advanced endpoint protection, secure cloud configurations and threat-filtering designed for real-world attacks, we help defend your business around the clock. You get practical safeguards, rapid response capability and a team that takes cyber seriously.
Phone & Voice
Communication should be simple. We support clear calling, hybrid-friendly setups, voicemail, conferencing and day-to-day adjustments so your teams stay connected wherever they work. No echoes, dropped calls or chasing providers yourself. Just stable, straightforward voice systems.
Business Continuity & Disaster Recovery
Good backups are only half the story. We design continuity plans to keep you working even when systems fail, data is lost or disaster strikes. From restoration planning to alternate-operation strategies, we focus on getting you back online fast and reducing downtime from weeks to minutes.
Book an Appointment
Consult with our specialists to review your current systems and determine the most effective path forward.