The Power of Brightside
Real Partnership, Big IT Capabilities
At Brightside, our team members are the heart and soul of our business. Our commitment to our mission and our pride in our services are what makes us Brightside. From our humble origins in the early 2000s, we’ve grown to serve clients all throughout the Southeast, while remaining true to the core values that have driven our success.
The Brightside Method
Clients Come First
We don’t just serve clients, we champion them. At Brightside, every relationship is built on trust, not transactions. Our client-first mindset drives meaningful partnerships that last.
Continual Learning
Technology never stands still, and neither do we. We stay ahead of the curve so our clients always benefit from the latest innovations. In IT, those who coast get left behind. Brightside leads from the front.
Proactive Support
Fast response is our baseline, but we don’t wait for problems to arise. We actively seek out new technologies and improvements, integrating them into our services before our clients even know they need them.
Integrity
We operate with straight-up honesty: No excuses, no jargon, no runaround. Whether we’re working with clients, teammates, or vendors, we say what we mean and deliver what we promise. That’s how real solutions happen.
Accountability
When something’s off, we own it. We don’t deflect, and we don’t disappear. We fix it and make sure it doesn’t happen again. You deserve nothing less.
Transparency
We keep things clear. IT can be complex, but our contracts, communications, and service statements are designed to be simple and understandable. You’ll always know what you’re getting and why it matters.
From Garage Startup to National IT Partner
In the late ’90s, our founder Rich Hervig was deep in the trenches of the telephone and office communications industry, installing phone and data systems for growing businesses. As computers began reshaping the workplace, Rich expanded into installations and tech consulting—helping business owners embrace the digital future.
Recognizing the explosive potential of IT, Rich launched Southern Support, later renamed Brightside, with a mission to help people harness the power of connected networks. Working out of his garage, he put in 16-hour days, six days a week, building trust and delivering results. Many of those early clients are still with us today; a testament to the relationships he forged.
As demand grew, Rich brought his brothers Keith and Blane onboard, and Brightside evolved from a scrappy startup into a full-service IT powerhouse. Over the past two decades, we’ve expanded into voice, print, cloud services, cybersecurity, AI, and automation; boosting the efficiency and capabilities of every client we serve.
Since 2004, we’ve outgrown the garage and now operate from our headquarters in Buford, Georgia. Our reach spans coast to coast, with a strong presence throughout the Southeast. We’re especially trusted in the medical IT space, and we proudly support small-to-medium businesses in law, finance, construction, manufacturing, and municipal services.
Our fleet of Brightside vehicles ensures we’re onsite fast—within hours, not days—because responsive support is part of who we are.
We’re deeply grateful to the local businesses who’ve been with us from the beginning. The journey’s been incredible, and we’re just getting started.
